Refund & Cancellation Policy

Because our products are custom manufactured according to each customer’s specifications, all sales are final once the order has been approved for production.

Custom products generally cannot be returned, exchanged, or refunded for reasons including:

• Change of mind or business needs.
• Dissatisfaction with an approved design, colour scheme, or layout.
• Customer-approved spelling, typographical, or content errors.
• Ordering the wrong product, quantity, or size.
• Low-resolution or poor-quality customer-supplied graphics.
• No longer requiring the product.
• Failure to review or respond to a proof before production.

Nothing in this policy limits any non-excludable statutory rights or remedies available under applicable law.

Where applicable, Viva Prints will provide a digital proof before production begins. This is the customer’s final opportunity to verify all details.

The customer is responsible for reviewing spelling, names, contact details, dates, pricing and offer details, disclaimer text, logos, graphic resolution, image placement, layout, orientation, safety margins, and trim boundaries.

Once the customer approves the digital proof, the customer authorizes Viva Prints to manufacture the order based on that proof. Viva Prints is not responsible for errors present in artwork or content after approval.

• Before pre-press or production: An order may be cancelled before file setup or imposition. A refund or store credit will be issued, less applicable payment-processing or administrative setup fees.
• During pre-press or proofing: If artwork preparation or digital proof generation has occurred, but printing has not started, a minimum cancellation fee of $25 per job, plus non-refundable file-adjustment fees, will be deducted.
• After production approval: Once approved for production or in the printing process, an order cannot be cancelled, modified, or refunded.

If you believe an order contains a manufacturing defect, error, or quality issue caused by Viva Prints:

1. Notification: Notify us in writing within 10 business days of receiving the shipment. Orders not reported within that period are deemed satisfactory.
2. Inspection: We may request clear photo or video evidence, or the physical return of the full order for inspection.
3. Remedy: If we confirm an error on our part, we may reprint the order using the approved artwork, issue store credit, or provide a full or partial refund for the defective portion.

Minor colour variations inherent to printing, screen-to-print RGB/CMYK differences, and natural material variations are not manufacturing defects.

• Turnaround times: Production and shipping times are estimates unless guaranteed in writing.
• Delivery delays: Viva Prints is not liable for delays caused by couriers, weather, border or customs holds, or an incorrect customer-supplied address.
• Equipment delays: If technical issues delay production, paid rush-delivery fees will be refunded or waived. These delays do not entitle the customer to cancel or receive a refund for the custom product’s base cost.